For AMST the confidence of our customers is an extremely important factor. Within the ILS-Department AMST is offering various benefits and features to build up professional support with:
With the professional support and clarification of technical issues, the AMST customer will receive a quick response on technical matters in order to achieve an extreme high availability of the delivered AMST training equipment.
The result is that the customer achieves the planned training schedule.
The customer desk is the focal point of service inquiries from our customers. It collects all questions from AMST customers regarding their products. The input lines to the customer desk are internet, phone, remote line and fax. The close contact, the fast and qualified response to all AMST customers are the basis for the high customer satisfaction.
The hotline is available at AMST´s facilities to enhance materiel readiness and act as general guide for the operation on site. The hotline is active within AMST´s business hours from Monday through Thursday between 08:00 and 16:30 hours and Friday from 08:00 and 12:30 hours local time at AMST`s office.
With the ILS-Remote Management System, the installed AMST training equipment is linked via a safe internet connection to the AMST headquarter. With this connection to the various AMST systems at customer`s site, AMST`s specialists can support the customer`s maintenance personnel via internet in case of failure which cannot be solved by the customer.
Contract administration includes negotiation and all conditions within the various AMST support contracts, ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution in order to maximize operational performance.
Starting with the operation and handover of the AMST product, the AMST warranty handling is taking into account responsibilities of both parties and regulates the flow of information needed to follow up on defects and deficiencies to provide the basis for remedy and reconciliation.
The AMST on-site assistance is comprising the following tasks but not limiting to:
- Support in handling of AMST products
- Support with additional training capability
- Support with preventive and corrective maintenance
- Support with modification and upgrades of AMST`s and other medical flight training products