We customise the maintenance service in order to provide the maximum availability and in respect to the delivered, its complexity and the customer resources.
This procedure gives the customer the possibility to decide whether he maintains the equipment by his own staff or chooses different solutions up to the total support.
The maintenance coordination takes into account requirements of the customer support contract and the availability of the training equipment in order to minimize any disturbance of the planned training schedule.
The intervals, at which the necessary preventive maintenance tasks performed by the customer trained technical personnel or AMST, are listed within the recommended maintenance plan (RMP). In general, the AMST technician will visit the customer for the execution of preventive maintenance every six months.
Corrective maintenance includes repair on the training system via a local representative or supported by AMST and/or a subcontractor in order to achieve the highest possible availability. Software corrective maintenance supported via the AMST remote management system from the AMST headquarters.
PRODUCT STATUS ANALYSIS
Within this AMST’s ILS system the individual status and configuration of the training equipment at various customers is documented for further analysis, proposals or any kind of remedy actions.
The customer has the possibility to choose within the AMST total support with a firm fixed price and guaranteed availability between the following eventualities:
- Operator support, preventive and corrective maintenance, midlife upgrade
- Documentation update, spare part provisioning and obsolescence programme
- Remote management including hotline support